30 days returns
The trendy Urban Balance Bike is great for zipping down to a local cafe or the park. Allows kids to burn energy while developing balance and confidence. Rest assured that the solid construction meets Safety Standards.
GOLD MEDAL WINNER FOR BEST OUTDOOR TOY, SILVER FOR BEST TODDLER TOY & BEST PRE-SCHOOLER TOY IN OHBABY! MAGAZINE AWARDS. The Mocka Urban Balance Bike is our classic wooden balance bike with three seat settings ranging from 34cm to 39cm, suitable from age 2. The wheel disks feature a funky design that is bound to turn heads when your little one races around on this trendy bike. Standard contoured seat for comfort and solid, big-tread tyres which are rubber puncture-resistant and suitable for many different terrains (not to mention hassle-free maintenance!). All our balance bikes should be stored indoors but this is particularly true of the Urban Bike so that the wheels disks keep looking their best. See how this bike stacks up against our other balance bikes by having a look at our bike comparison.
This product is not suitable for commercial use.
Assembly required. View Assembly Instructions
30 day returns
We get it, sometimes you change your mind about a purchase. That’s why we have a Change of Mind Return Policy in addition to your rights under the Consumer Guarantees Act (including any rights in respect of faulty items).
You may return most unused and unopened items within 30 days of receiving them (either for a full refund of the price you paid for the item or alternatively this can be issued back as a Store Credit for your next purchase), provided you comply with the conditions listed below. Please note that any associated shipping fees for change of mind returns are not refunded.
- All returns must be unused and in their original condition (including all original protective packaging). Packaging must be unopened.
- Shipping costs to return the product/s are at your own expense.
- 'Clearance' or 'Seconds' items cannot be returned.
- For hygiene reasons we do not exchange or refund Quilts/Duvets, Sheets, Pillows, Mattress Protectors, Pet Beds or Mattresses for change of mind.
- These conditions apply only to Change of Mind returns and do not apply to items that are returned because they are faulty. If you have a faulty item to return, please click here.
Mocka is not required to accept Change of Mind Returns on items outside the specified return window or items that do not comply with this Change of Mind Returns Policy.
Important reminder that this Change of Mind Return Policy is in addition to, and does not affect, your rights under the Consumer Guarantees Act including any rights you may have in respect of faulty items.
What does Pre-order mean?
When a product is marked as a 'Pre-Order', this means that the product is not available for delivery right now, but you can pre-order it so that you receive it as soon as it is available.
You can purchase both in-stock and pre-order items in the same order, and we will send your in-stock items straight away, with your pre-order items arriving at a later date once they arrive.
Keep in mind that the dispatch date for pre-order items is an estimate and is subject to change. Sometimes products arrive earlier, and occasionally they arrive later than the original estimated date.
If you purchase a pre-order bundle or set, please note that the items in the bundle may become available at different times. In such cases, your order may be sent in multiple shipments to ensure you receive each item as soon as it becomes available.
If you have any other questions, please reach out to us via our Contact form!
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Frequently asked questions
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Order before the below dates to ensure delivery for Christmas 🎅
North Island: 18th December 2024.
South Island: 19th December 2024.
For our regional or rural locations, we love you but remember to allow an extra few days for delivery! We cannot guarantee delivery by Christmas if you order after the above dates.
